Refund, Shipping & Privacy Policy
A legal disclaimer
Refunds & Cancellations
We aim to ensure that all customers are satisfied with their purchase. If you are not completely happy, you may request a refund or cancellation within 3-5 days of your purchase.
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Eligibility for Refunds:
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The item must be unused and in its original condition.
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Proof of purchase is required.
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For digital or service-based products, refunds may only apply if the service has not yet been delivered.
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Non-Refundable Items:
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Sale or promotional items
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Gift cards
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Products damaged through misuse
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Processing Time:
Once your return is approved, refunds will be processed within 15-20 days, and the amount will be credited to your original method of payment.
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Cancellations:
Orders can be cancelled within 24 hours of purchase, provided the order has not yet been processed or shipped.
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Contact Us:
For refund or cancellation requests, please contact:
Email: phiwe.sibiya@sparklenglow.com
Phone: 0699930354
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Shipping / Delivery Policy
Processing Time:
Orders are processed within 1-2 business days after payment is received.
Delivery Timeframes:
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Local Delivery: Estimated 3-5 days
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National Delivery: Estimated 5-7 days
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Delivery times may vary based on courier delays or high-volume periods.
Shipping Fees:
Shipping costs are calculated at checkout unless otherwise stated.
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Order Tracking:
Once your order is shipped, you will receive a tracking number via email/SMS.
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Undeliverable Packages:
If a parcel is returned due to an incorrect address or failure to collect, the customer may be responsible for additional delivery fees.
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Damage or Issues:
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours with photos so we can assist immediately.
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Consumer Data Privacy Policy
We respect your privacy and are committed to protecting your personal information.
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Information We Collect:
We may collect personal details such as your name, contact information, delivery address, and payment details when you place an order or interact with our website.
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How We Use Your Information:
Your data is used to:
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Process orders and payments
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Deliver products and provide customer support
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Improve our services and website
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Send important updates related to your order
Data Protection:
Your information is securely stored and will not be shared with any third party except trusted service providers (such as couriers or payment processors) necessary to fulfil your order.
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Cookies:
Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to disable cookies if preferred.
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Your Rights:
You may request access to, correction of, or deletion of your personal information at any time.
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Contact Us:
If you have any privacy-related concerns, please contact:
Email: phiwe.sibiya@sparklenglow.com
Phone: 0699930354