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Refund, Shipping & Privacy Policy

A legal disclaimer

Refunds & Cancellations

We aim to ensure that all customers are satisfied with their purchase. If you are not completely happy, you may request a refund or cancellation within 3-5 days of your purchase.

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Eligibility for Refunds:

  • The item must be unused and in its original condition.

  • Proof of purchase is required.

  • For digital or service-based products, refunds may only apply if the service has not yet been delivered.

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Non-Refundable Items:

  • Sale or promotional items

  • Gift cards

  • Products damaged through misuse

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Processing Time:
Once your return is approved, refunds will be processed within 15-20 days, and the amount will be credited to your original method of payment.

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Cancellations:
Orders can be cancelled within 24 hours of purchase, provided the order has not yet been processed or shipped.

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Contact Us:
For refund or cancellation requests, please contact:
Email: phiwe.sibiya@sparklenglow.com
Phone: 0699930354

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Shipping / Delivery Policy

Processing Time:
Orders are processed within 1-2 business days after payment is received.

Delivery Timeframes:

  • Local Delivery: Estimated 3-5 days

  • National Delivery: Estimated 5-7 days

  • Delivery times may vary based on courier delays or high-volume periods.

 

Shipping Fees:
Shipping costs are calculated at checkout unless otherwise stated.

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Order Tracking:
Once your order is shipped, you will receive a tracking number via email/SMS.

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Undeliverable Packages:
If a parcel is returned due to an incorrect address or failure to collect, the customer may be responsible for additional delivery fees.

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Damage or Issues:
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours with photos so we can assist immediately.

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Consumer Data Privacy Policy

We respect your privacy and are committed to protecting your personal information.

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Information We Collect:
We may collect personal details such as your name, contact information, delivery address, and payment details when you place an order or interact with our website.

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How We Use Your Information:
Your data is used to:

  • Process orders and payments

  • Deliver products and provide customer support

  • Improve our services and website

  • Send important updates related to your order

 

Data Protection:
Your information is securely stored and will not be shared with any third party except trusted service providers (such as couriers or payment processors) necessary to fulfil your order.

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Cookies:
Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to disable cookies if preferred.

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Your Rights:
You may request access to, correction of, or deletion of your personal information at any time.

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Contact Us:
If you have any privacy-related concerns, please contact:
Email: phiwe.sibiya@sparklenglow.com 
Phone: 0699930354

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